Refund policy

We have a 7-day pick up policy, which means you have 7 days starting the first day of  purchasing an item to pick up . No refund or store credit may be issued for not abiding by the policy . All online purchases shipped have 5 business day to send item back to check for quality inspection for return of your item . 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and no sign of worn pluse  in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ladyk879@yahoo.com. Please note that returns will need to be sent to the following address: [Little Rock, AR]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ladyk879@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. All lingerie/intimates are nonrefundable and non-exchange.   Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know .Due to the nature of our product, and federal health regulations, all of our hair extensions are final sale. We do not offer refunds on any hair extension purchases. If you believe that you have received defective merchandise, please contact us immediately. We will NOT allow an exchange if the item has ANY signs of being worn. Hair cannot be brushed, washed, fingered through, combed, cut, or taken out of the bundle. Our hair undergoes a strict quality control process to ensure that our customers receive only the best RAW hair. If you have any questions comments or concerns, contact xxxtraclothing.com customer service directly HERE. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ladyk879@yahoo.com.